Information on shipping zones, shipping costs, and delivery times in the Goldener Papagei webshop.
Shipping Zones and Prices
We currently deliver to Austria, Germany, and the EU countries listed below. Greece, Cyprus, and Malta, as well as non-EU countries and overseas territories, are currently not supplied.
| Zone | Countries | Shipping | Free from | Maximum Weight |
|---|---|---|---|---|
| Austria | AT | 5.90 € | 50 € | up to 31.5 kg |
| Germany | DE | 9.90 € | 75 € | up to 5 kg |
| EU Zone 1 | BE, CZ, LU, NL, PL | 13.90 € | 100 € | up to 3 kg |
| EU Zone 2 | HU, SI, SK | 14.90 € | 110 € | up to 3 kg |
| EU Zone 3 | DK, FR, HR, IT | 18.90 € | 120 € | up to 3 kg |
| EU Zone 4 | ES, RO | 24.90 € | 150 € | up to 3 kg |
| EU Zone 5 | BG, EE, FI, IE, LT, LV, PT, SE | 29.90 € | 180 € | up to 3 kg |
The threshold for free shipping refers to the value of the goods after deducting all discounts and before shipping costs. It is only valid within the maximum weight specified for the destination country. If an order exceeds the weight limit, no standard shipping method will be offered at the checkout. In this case, an individual shipping option can be requested before placing the order at hello@goldenerpapagei.live. The shipping costs displayed at the checkout for the delivery address and shopping cart are authoritative.
France is exclusively supplied territorially within Europe. French overseas territories are excluded.
Estimated Delivery Times
Austria: approximately 2–4 working days from dispatch
Germany: approximately 3–6 working days from dispatch
EU Zone 1: approximately 4–8 working days from dispatch
EU Zone 2: approximately 4–8 working days from dispatch
EU Zone 3: approximately 5–10 working days from dispatch
EU Zone 4: approximately 5–10 working days from dispatch
EU Zone 5: approximately 6–12 working days from dispatch
The information is a guideline from the time of handover to the carrier. Orders are only processed after successful payment. Delivery may take longer on weekends, public holidays, during promotions, high workload, force majeure, or cross-border delays. Deviating information on product pages, especially for pre-orders, takes precedence. Statutory rights in the event of delivery delays remain unaffected.
Shipping Process
Shipping is handled via Sendcloud. For Austria, Germany, and most EU destinations, we use DPD Home. Shipments to the Czech Republic and Poland are sent with Paket Plus International of the Austrian Post. Delivery to service points is not offered as a separate shipping option at the start. A specific carrier or delivery day is only owed if this has been expressly and bindingly confirmed in the checkout. As soon as the order has been dispatched, you will receive a shipping confirmation with a tracking link, if available.
Coffee Subscriptions
Subsequent orders from coffee subscriptions are generally billed on Sunday at 11:59 p.m. and dispatched on the following Tuesday. Shipping costs and free shipping thresholds are calculated separately for each delivery based on the discounted merchandise value, weight, and destination country. Deviations due to public holidays, business interruptions, or unsuccessful payment are reserved; statutory rights remain unaffected.
Incorrect Address and Undeliverable Shipments
Please check the delivery address before completing the order. Actually incurred, reasonable additional costs of a renewed delivery may be charged if the shipment was returned due to a wrong or incomplete address attributable to the customer, unjustified refusal of acceptance, or untimely collection. The customer remains free to prove that no or lower additional costs were incurred.
Damaged or Missing Shipments
Please contact us as quickly as possible at hello@goldenerpapagei.live in the event of visible transport damage, missing items, or non-delivery and send us the order number and meaningful photos. Your statutory warranty rights remain unaffected by this.